The Skills You Need for a Support-Driven Growth Role

You might have read about Support-Driven Growth (SDG) and wondered to yourself, “How do I get in on that action?!” I was once that person, too. I started at Help Scout on our Customers team, and recently I moved into a Support-Driven Growth role. Today I’m here to dish out some insights on what it’s like to work in SDG, and to share some ways you can start to shape your own role toward something similar.